Billing Terms and Conditions

Accepted Payment Methods

At Rivoli New York, we offer secure and convenient payment options to ensure a smooth and reliable checkout experience. We currently accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed immediately at the time of purchase.

Currency for Transactions

All transactions on our website are processed in USD (United States Dollars).

Secure Payments

Your security is important to us. All payments on our website are processed using SSL (Secure Socket Layer) encryption and trusted payment gateways. This ensures that your payment and personal information are protected at all times. We do not store full credit card details on our servers.

Payment Confirmation

Once your payment is successfully completed, you will receive an order confirmation email with your purchase details. This email confirms that your order has been received and is being processed. If you do not see the confirmation email, please check your spam or junk folder.

Failed or Declined Payments

If a payment is declined, we recommend verifying your card details, billing information, and available balance. If the issue continues, please contact your bank or payment provider for further assistance. You are also welcome to reach out to our customer support team for help.

Payment Disputes

If you believe there has been an incorrect or unauthorized charge, please contact us as soon as possible. We take payment-related concerns seriously and will work with you to review and resolve the issue promptly.

Shipping Policy Overview

We currently ship to customer addresses within the United States. Shipping is free on all orders, and estimated delivery times range from 7 to 12 business days depending on location. Full details are available in our Shipping Policy.

Returns and Refunds Overview

If you are not satisfied with your purchase, return requests can be made within 30 days of delivery. Items must be unused and returned in their original condition. For complete eligibility details and instructions, please refer to our Return & Refund Policy.

Privacy Policy Overview

We respect your privacy and handle personal information responsibly. Data collected during checkout is used solely to process payments, fulfill orders, and provide customer support. For more information, please review our Privacy Policy.

Contact Information:

If you have any questions about your order, returns, or general enquiries, our customer support team is happy to assist.

Customer Support
Email: info@rivolinewyork.com
Phone: +1 929 661 9209
Contact: Contact Us

Customer service hours:
Monday to Friday: 09:00 AM - 05:00 PM EST
We aim to respond to all enquiries within 1–2 business days.

Business & Company Information

Company name: JWK E-com
Business address:Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands
Company Number: 91469457

Store name: Rivoli New York
Warehouse address:
721 Broadway, 10003
New York City, New York
United States

Order fulfilment is handled through our international logistics and fulfilment partners, with operational coordination in the United States.